“We didn’t really have a ton of experience in payments compliance, But the RSI Security team was always patient with us, explaining what we needed. It really felt like they were along with us at every step to make sure we were successful.”
- Jason Thompson, Director of Technology Operations at WorkWave
Challenges
From plumbing and electrical work to pest control and landscaping, field service technicians and repairmen are a major part of what keeps our world working. It’s precisely why field service technology software company WorkWave exists, to drive success across all aspects of the field service, repair, and maintenance process for both technicians and customers.
And as part of their mission to help businesses of all size increase profitability, Workwave recently decided to roll out a payment solution – called WorkWave Payments – to streamline on-site payments, lower costs, and provide an improved customer experience.
A major reason why WorkWave developed the WorkWave Payments solution is they wanted to provide a better payment processing infrastructure and experience for its customers and their technicians. But as their first foray into the payments space, WorkWave needed to ensure that all of the technology, payment infrastructure, and cybersecurity measures were compliant with the Payment Card Industry Data Security Standard, or PCI DSS for short.
That meant enlisting the RSI Security to ensure WorkWave Payments was PCI compliant, reassuring all customers on the WorkWave platform that their sensitive payment data is safe and secure.
Gather Information
Jason Thompson, WorkWave’s director of technology operations, recalls the challenges when first mapping out how they would tackle PCI compliance for their new payment solution with RSI Security.
“It was my first experience with PCI DSS and working with an auditor,” says Jason. “It was hard working within those defined requirements and creating a process for compliance. What we really needed was someone to guide us along the way.”
Documentation
Jason points out that, although WorkWave may have started slowly in terms of gathering the necessary documentation, the RSI Security team was calm, understanding, and helpful throughout the entire process.
“The RSI Security team was always patient with us, explaining what we needed. It really felt like they were along with us at every step to make sure we were successful, providing things like documentation templates that we could leverage,” Jason says.
3. PCI DSS COMPLIANCE
In the end, RSI Security’s delivery and project team were able to thoroughly assess the PCI compliance issues related specifically to the WorkWave Payments solution, and bring things up to speed in time for the planned product roll-out.
“RSI Security definitely has a great service and delivery team. Kudos to them,” says Jason.
Outcome
Since working with RSI Security, WorkWave Payments is now live, functional – and most importantly – secure for all of WorkWave’s customers.
“We have payments flowing through and everything is successful,” Jason remarks. “We’re now all set up with our own payment infrastructure and capabilities.”
A secondary result is that WorkWave can now advertise that they’re PCI compliant on the WorkWave Payments webpage, with a badge that RSI Security provides after working with all customers. As pictured below:
Finally, WorkWave’s experience with RSI Security proved to be highly educational and positive in establishing a culture more mindful of cybersecurity and compliance.
“We were certainly following industry standards, but I wouldn’t say we were looking heavily at compliance,” Jason concludes. “We looked at certain practices, and now are sure we’re doing things the right way. In that sense, our work with RSI Security had a positive impact on our culture and was certainly eye-opening.”
- Jason Thompson, Director of Technology Operations at WorkWave
LATEST
Case Studies
Epic Games Case Study
Prior to our partnership, we were ready for PCI compliance to be a daunting challenge. However, after working with RSI Security, everything about the process has been as efficient and painless as possible. We’ve turned a potential weakness into a strength overnight.
Macomb Community College Case Study
Any college has quite a few departments, who are often not on the same page when it comes to IT or security. RSI Security met with vendors, partners, and internal staff and made sure everyone understood what needed to happen and how to make it happen.
Lumistry Case Study
“Everything about the certification process was seamless, from preparation through the actual assessment. We’re looking forward to a continued partnership with RSI Security.”
Tilly’s Case Study
“RSI Security helped us get policies and procedures ready, set us up to gather the evidence we needed, and then facilitated every step of the PCI assessment.”
Power Digital Case Study
“Constant communication. Weekly meetings. Went out of their way to be minimally intrusive to our business.”
Meltmedia Case Study
“RSI Security was the best conversation, had the most appropriate pricing, and was just the right amount of invasiveness for our organization.”
WorkWave Case Study
“We didn’t really have a ton of experience in payments compliance, But the RSI Security team was always patient with us, explaining what we needed. It really felt like they were along with us at every step to make sure we were successful.”
Finix Case Study
“With RSI Security, we feel like a valued client, not just another name in a book of customers. And that means a lot, especially when working with a small, but growing, company like Finix.”
CUSTOMERS
Organizations that trust RSI Security
